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Frequently Asked Questions
How can I place an order?
To place your order, follow these steps :
1. Browse through our products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
2. Once you’re done, click the ‘Add To Cart’ button.
3. After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
4. From there, you can either login to your existing Aesthetiq account or simply continue as a ‘New User’ and create one.
5. Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
Is there any additional charge for Cash On Delivery (COD) orders?
Yes, we are currently not accepting COD orders. But, we are working to start them soon.
I wish to add few more products in my order. Will it be possible?
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
How do I cancel the order I have placed?
Tap on “My Orders” section under the main menu of your App/Website and then select the order you want to cancel. The ‘Cancel’ option will only be available before your order is shipped. If you are facing an issue, please email us at reachus@aesthetiq.in and we will sort it for you.
What is your return policy?
We have no return policy at the moment. If in case you have received a damaged product please reach out to our customer service team to initiate a return & refund process.
How do I know if my order was placed successfully?
Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID.
You’ll receive another email & SMS/ Whatsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!